What is Quality Control?

Quality Control:

Quality Control Policy
Purpose: The purpose of Car Care Center Quality Control is to assure the performance of service procedures that:

• Satisfies the customer.
• Procedures are done at the price authorized
• Procedures are used that are recommended by the manufacturer.

Responsibilities: The Car Care Center assumes the responsibilities of providing:

• The facilities, parts, and applicable tools required by the technician.
• Current technical information, including manufacturer's recommended service procedures.
• Specialized training of service technicians as required.

Management: The management is responsible for maintaining our Quality Control Policy. We will:

• Supervise quality control inspection.
• Determine which jobs are to be inspected (all comebacks, major overhaul jobs, and safety related repairs).
• Oversee service work in progress to maintain quality standards.
• Assist service technicians with advise and counsel. Regularly review the quality performance, the store, and of individual service technicians to identify and correct problems before they interfere with work quality.

We want to earn your business by earning your trust!